Messages user to admin are blocked

Product Support

AI-generated summary

The discussion revolves around an issue where messages from common users to admins are blocked. David_Pešava reports receiving the error “You can’t send message to this user” when trying to send a message from a common user to an admin.

tshenry suggests checking if the admin has allowed other users to send them personal messages in their messaging preferences, and also checking the min trust to send messages site setting. He also provides a possible solution from the Discourse Meta forum: https://meta.discourse.org/t/allow-tl0-to-write-messages-to-staff-group-not-to-other-members-or-non-staff/124335/15.

pfaffman recommends the solution provided by tshenry and also suggests using the Discourse plugin from https://github.com/pfaffman/discourse-allow-pm-to-staff as an alternative solution.

1

Hi,

we heave issues with messaging Admin to common user. When we try to send message from common user to admin , we get message “You cant send message to this user”.
Is it possible to set it up or fix in admin panel?

2

I would first check to see if the admin has checked the “Allow other users to send me personal messages” setting in their messaging preferences (under /my/preferences/notifications).

Then I would see if the min trust to send messages site setting might be set in such a way that it is preventing the user from sending a message. If it is, you can either lower it (and potentially risk users getting spam), or you can take a look at the solution that was added here: Allow TL0 to write messages to staff group, not to other members or non staff? - #15 by pmusaraj

3

I recommend the solution provided above. If you don’t like it for some reason, you can use GitHub - pfaffman/discourse-allow-pm-to-staff: Allow private messages to be sent to staff for users who could otherwise not send private messages. · GitHub.

I’m going to encourage my client who’s using it to stop, but it was just updated to deal with some changed system setting names and I believe (but do not promise) that it’s reasonably unlikely to break any time soon.