מנהלים לא מקבלים התראות במייל

תמיכה
1

Hi,
I am the admin & I get notifications whenever our customer’s post or comment on our articles but the moderators do not get emails for the same.

I’ve to notify them every time to reply to them.

Kindly help.

לייק 1
2

Your moderator would need to go change their settings to watch the specific category.

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4 לייקים
3

Thanks. But what if a person instead of posting separately comments on the post itself? The moderator wont get notification then

לייק 1
4

Like I said. The moderator needs to set his/her setting to “watching” on the category

לייק 1
5

By posting separately, I take that to mean they create a new topic? An “comments on the post itself” to mean replying to a post? As long as the moderator is Watching that category as @IAmGav said, they’ll be notified in either case. They do have their email preferences set I hope. :slightly_smiling_face:

3 לייקים
6

Yes, they have. Hope that will work now.

לייק 1