Hello,
I can’t access the theme customization route. Can you help me?
Does this occur in safe mode? Are there any errors in the browser console? Thanks.
If this site is on our free tier, please be aware we restrict theme customisations on that tier.
Does this also apply to self-hosted customers?
no if you are self-hosted, you should be able to access the admin panel.
as Nate said, try safe mode and see if any errors show up in the dev console controlshiftj
yea that looks like an issue. can you ssh into your server and try a rebuild?
I see. May I ask what Discourse version you forum is running?
As I am only responsible for the visual part of the forum, I do not have access to the server. However, I can open a ticket so that the responsible team can perform this reconstruction.
Could you please provide more details on how this procedure should be executed?
Thank you!
That is not the latest version. As Lilly suggests, you would need to perform a rebuild.
Whoever manages your server aspect would have to first SSH as root, then perform the following command:
cd /var/discourse
./launcher rebuild app
Does this procedure involve any risk of data loss, such as users, posts, or settings?
I ask because I also lost access to the backups!
It shouldn’t, but if you want to be safe, you can always take a backup first. Rebuilding the forum is a process that is regularly done to update one’s forum to the latest version.
Everyone, your interaction was extremely helpful! Thank you very much for the help!