New users not receiving notification e-mail

Support
1

Hello,

Some users are not receiving notification e-mails when signing up. On Discourse it shows that the account is created but it’s greyed out, and it shows that the e-mail was sent.

Is the issue on the Discourse side of things or is this on the users side of things? For reference one of the users said they’re using gmx.net as their e-mail provider.

My Discourse forum is here: http://forum.onepagerules.com/

Thank you,
Gaetano

2

That’s probably the problem. They can check their spam folder. But it could just be silently deleting them. You can see the troubleshooting new email topic.

3

What happens when they issue a password reset? Check admin, logs, email to see proof the email was sent.

And yes follow the email guide religiously!