It seems I can’t upload profile banners on my instance anymore… Here’s what I have at /preferences/profile [image] This parameter is checked: [image] I’ve checked in safe mode and I still have the problem. :confused: Any thoughts?

This is not reproducing on meta… lib/guardian/user_guardian.rb 99cdb5a5a def can_upload_profile_header?(user) (is_me?(user) && user.has_trust_level?(SiteSetting.min_trust_level_to_allow_profile_background.to_i)) || is_staff? end …

I’m a staff user and it doesn’t show. Also, I’ve tried safe mode with no plugins :confused:

Safe mode does not disable server side changes. I recommend removing 3rd party plugins and trying again. Meta is running tests-passed and I am not seeing the issue here.

I’ve just signed up to the forum in your profile (if this is the instance in question) and I can upload a profile header and usercard background: [Screenshot 2022-11-15 at 07.29.57] I’m using Safari/iPhone if that makes a difference?

[image] Sam Saffron: Safe mode does not disable server side changes. I recommend removing 3rd party plugins and trying again. Meta is running tests-passed and I am not seeing the issue here. Good to know! Will def try that. [image] John Sweeney: Could I ask which theme your site is using…

Huh. That’s interesting. If you don’t mind me asking, do the options show for you here on Meta? Reason I ask is, while it’s not impossible it’s a Discourse plugin issue, if it was, I would expect it to affect everyone. Checking your preferences here on Meta would clarify whether it’s a web browser…

[image] Olivier Lambert: I can’t see them when I’m logged in as an admin! Admins can also have trust levels and this can sometimes in rare cases muck stuff up. Did you set yours to Trust level 4?

No Profile Header or User Card Background in /preference/profile?

Support

khenmu (John Sweeney) November 15, 2022, 5:14am 5

Could I ask which theme your site is using?

I’ve seen some do… strange things. (Even the team’s.)

Topic		Replies	Views
User profile background setting Support	3	1130	March 1, 2018
How to disable Profile Header and User Card Background Support	2	735	August 20, 2020
Profile/User card background based on trust level Feature	1	810	January 23, 2018
User Profile Background only available for TL 1 and greater Feature completed	16	2704	July 25, 2025
Error uploading file to user banner Site feedback	1	415	September 1, 2023

No Profile Header or User Card Background in /preference/profile?

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