I have a free community and want to upgrade to Starter but it doesn’t offer that option. What is going on? I refuse to start a Pro trial and should not be required to activate the Pro features. I simply want starter. Why is this setup this way? Why can’t I just upgrade to the plan I actually want? …

Hmm, maybe the team is A/B testing something. Weirdly I don’t even see Starter available on the plans page so something is going on here that I can’t explain. [image]

That page is currently the same for me as well - Starter plan is detailed below but not a selectable option.

Unfortunately you will have to wait for staff to clarify, I’m not sure if this was ever announced anywhere but it seems like theyre in the middle of A/B testing it.

We have deprioritized Starter on the pricing page, but it should still be available as an option to upgrade to from the Free plan. Where are you clicking? (It will show Pro or Business if you are clicking on a plugin that comes with one of those plans, for example)

Thanks for the reply. If this is A/B testing they have 1 result - I’d sooner chew glass than start a Pro subscription :sweat_smile:

I’ve tried the Upgrade button on the Dashboard as well as the Upgrade hyperlink on the Account Settings page. The only option available is Pro - same dialog from both places.

I’d also like to mention that the pricing page also has nowhere to purchase the Starter plan either - it wasn’t just deprioritized, it has effectively been disabled entirely in my case, whether starting a new community or trying to upgrade my existing community.

OK, I think you should still see Starter there when clicking the Upgrade button. We’ll take a closer look on Monday.

Actually, I may have found what is causing the issue in your case. Try again now and I think it should work.

Thanks for your assistance Dave. I assume this was unintentional - but I nearly pulled the trigger on starting my own infrastructure to self-host instead. I really don’t need that kind of overhead for a very small community that is just starting out. I felt betrayed and angry that the system was try…

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Suporte

Crown1 (Crown) Maio 16, 2026, 11:12pm 9

Tentei o botão de Upgrade no Dashboard, bem como o hiperlink de Upgrade na página de Configurações da Conta. A única opção disponível é Pro — a mesma caixa de diálogo em ambos os lugares.

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