The original poster, P_O, is experiencing an issue where they are not receiving backup emails despite having the correct settings enabled. twofoursixeight suggests a potential solution from a Discourse meta post, but P_O states that the backup was successful, and the issue lies in downloading the backup. The ‘Send email with download link’ option creates a loop, referring the user back to the admin area to download the backup, which then prompts to send the email again.
When I click on the link ‘Send email with download link’ I am not receiving the email. I presume this email should be sent to the administrators email account?
I have this setting turned on in the admin area: Log all email processing failures to /logs
Other emails are working, and there are no email errors in the logs.
Hello. Will this work?
If this doesn’t solve the case, there might be an issue with your email or the forum. I’m not that good at helping, but we as a community, try our best to help others’ issues.
The backup was successful.
Visit the [admin > backup section](https://domain.com/admin/backups) to download your new backup.
Here’s the log:
[log.txt.zip](https://domain.com/uploads/short-url/atMJcvbK2zJdLXuxoWKqsJgYoxD.zip) (9.54 KB)
If I click backup in the admin area I receive ‘The backup was successful’ email.
But how do I actually download the backup?
It’s like a broken loop, the email refers me back to the place where I created the backup to download, but if you hover over the button to download it says ‘Send email with download link’.