Posts synced from Zendesk do not send notifications and emails

[RGJ (Richard - Communiteq)]

When posts are synchronized from Zendesk, users do not get a(n email) notification for these posts.

Regular posts created in those topics do cause notifications to be sent.

I believe that this might be happening because the webhook handler in the Zendesk plugin is using topic.posts.create! instead of PostCreator ?

  unless existing_comment.present?
    post = topic.posts.create!(user: user, raw: latest_comment.body)
    update_post_custom_fields(post, latest_comment)
  end

BTW Love the AI title suggestion: “The Silent Echo: Why ZenDesk posts do not create Notifications”

[dnuzum_plg (Derek Nuzum)]

As the original forum that discovered this issue with Communiteq, bumping this long-overdue thread for visibility. Discourse and Zendesk go hand in hand and should re-establish interoperability, given their leadership in their respective spaces.