Hello! I help run an education forum in which we have a help group where students can message staff members for specific assignment questions. Recently we’ve been seeing most of the messages in the group get archived, so they don’t show up in the regular group inbox. Despite the “Archive” tooltip s…

Maybe you want a private category instead of group messaging? I find group messaging is best for a helpdesk type scenario, where messages get archived once resolved.

[图片] reoguy55: For clarification, we think that staff members are archiving the message after viewing/responding, but we would rather keep the message thread open so the other 100+ staff members can still see the thread. This sounds like more of a need to adhere to a process for handling thes…

[图片] tobiaseigen: Maybe you want a private category instead of group messaging? We considered this, but students shouldn’t be able to see help messages posted by other students (due to these types of posts tending to contain assignment content, which can’t be shared). AFAIK, there’s no way to…

I think I’m beginning to understand your use case a little better - it’s not so different from my own. The main difference is that our helpdesk team only has about 5 people in it (goes up and down throughout the year as staff come and go) and otherwise we discourage the use of discourse group messag…

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tobiaseigen (Tobias Eigen) 2020 年1 月 29 日 06:09 2

也许您想要一个私密分类，而不是群聊？我认为群聊最适合用于类似帮助台的场景，消息在解决后会被归档。

话题		回复	浏览量
Discourse staff messages - user based archives Feature	3	485	2021 年9 月 8 日
Archiving posts Product Support	16	1431	2018 年4 月 5 日
Suggestion: Hide/show group inbox via user preference or group admin setting UX	19	3416	2019 年3 月 28 日
Suggested messages list includes archived messages Feature	8	1778	2017 年11 月 13 日
Archiving post should remove item from all notifications Feature	3	926	2017 年12 月 21 日

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