Primary group not being set

Product Support

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WaitroseCarpark is experiencing an issue with the Patreon integration on their site, where users are not being automatically set to their corresponding primary group (Level 2 or 3) after subscribing. Although the users are added to the correct group, the primary group setting is not being applied, and themes are restricted until the primary group is manually set.

1

On my site, I have the Patreon integration working so there are 3 levels, let’s call them level 1, 2 and 3.

Depending on what level you are on decides what themes you can use.
Level 1: restricted to 1 theme
Level 2 and 3: use any theme

I’ve set the Level 2 and 3 users to automatically be put into Level 2 and 3 groups and to set these as Primary (as well as being added to the default Patron group, which is set not as Primary).

But for some reason when I check each user that is in Level 2 or 3 groups, they are not getting the group they belong to set as Primary.

What is happening:

  1. User joins ‘level 2’ patreon subscription
  2. User is automatically added to ‘Patron’ group
  3. User is automatically added to ‘Level 2’ group, which is set to be primary group
  4. User cannot see themes until I set their ‘Level 2’ group as primary, manually

What I would like to be happening:

  1. User joins ‘level 2’ patreon subscription
  2. User is automatically added to ‘Patron’ group
  3. User is automatically added to ‘Level 2’ group, which is set to be primary group
  4. User can see all themes as their ‘Level 2’ group is set as primary, automatically

Can anyone offer any insight?

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