Hi! Somewhere while upgrading from 2.4.0.beta1 to 2.4.0.beta2 to 2.4.0.beta4 (not sure on which upgrade exactly) the registration modal stopped showing up for new users. We use the OpenID Connect plugin to authenticate our users. Login is required, local logins are disabled and new registrations a…

I was able to fix those particular error messages in this commit. Not sure if it fixes the modal issue, but it seems related. FIX: Don't check for categories on login screen committed 09:38PM - 14 Oct 19 UTC (UTC) …

Do you have any theme components installed on the site? Does the issue persist in safe mode ?

Fantastic, you were right! Removing the Knowledge Base component from the theme made the modal appear again! I obviously installed the component between one of those upgrades. Strange enough, this is only true after I restore the backup, a clean install shows no such issue with the component enable…

That’s really peculiar. Do you recall seeing any particular errors with that component, such as in the browser developer console?

Indeed, under https://<HOST>/logs, I read the following: Uncaught TypeError: Cannot read property 'knowledge-base' of undefined [Screenshot_2019-10-14%20Logs] Additionally, there’s 8 times a TypeError: E.idMap(...) is undefined, but with no mentioning of the Knowledge Base component. It has the f…

[imagen] fkohrt: I will just disable it, we weren’t using it anyways. I have some thoughts on what might be causing it. I’m curious, though – did you have any categories listed in the kb categories theme setting while it was enabled? I can see a case in the code where it may cause an issue i…

[imagen] justin: did you have any categories listed in the kb categories theme setting while it was enabled? Indeed, I had no categories listed. But the modal does not display even after choosing one. Maybe related, but maybe something totally different: The default to kb view setting has no…

Are you seeing those same errors in logs? What’s happening here is there’s a route getting triggered that’s trying to look for the knowledge base component before it’s loaded.

[imagen] justin: Are you seeing those same errors in logs? Yeah, but they don’t stack anymore, but differ in the fourth line of their backtrace. The other lines look as above. initialize/</<@https://<HOST>/theme-javascripts/<VARIES>.js?__ws=<HOST>:103:48 [Screenshot_2019-10-14%20Logs]

I added another commit with some additional checks to stop trying to query uninitialized items. FIX: Stop trying to load models/components when they aren't initialized committed 08:47PM - 14 Oct 19 UTC (UTC) …

No difference, TypeErrors keep coming up.

Modal/ventana emergente de registro no aparece para instancia privada

Soporte

david (David Taylor) 14 Octubre, 2019 14:27 2

¿Tienes instalados componentes de tema en el sitio? ¿El problema persiste en modo seguro?

Tema		Respuestas	Vistas
Guest Gate Theme Component Theme component	155	10671	14 Agosto 2025
Custom theme modals no longer open Development	1	749	4 Agosto 2022
Edit Category Button and New Category Button not working Support	13	1818	9 Mayo 2015
Sign up modal does not render when local logins are disabled Bug	5	519	10 Abril 2021
SSO & Registration Popup Problems? Support	19	2017	29 Junio 2023

Modal/ventana emergente de registro no aparece para instancia privada

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