I want to setup some categories which are receiving administrative requests by email (i.e. mails that are sent to admin@mydomain.com). That category also accepts anonymous emails. That works just fine, but I have to allow everyone to be able to write into that category, otherwise the email is rejected, if it’s coming from a registered user. That also means that everyone can READ those emails, which is not what we want. The channel should be visible to staff members only, but everyone should be able to write to that category by email. That should be possible somehow, shouldn’t it? I just can’t figure out how.

Then maybe Private Topics Plugin is something that would help you

Why do you want to use a category? Maybe a group inbox would better fit your needs I think you could try something similar to what the @team does. [imagem]How Does Team Discourse Use Discourse? Support Ticketing We also use Discourse as a private email support portal which allows our entire team to share the support load. Anyone can email team@discourse.org and we handle those interactions in a central discourse mailbox, as private group messages. [imagem] Staged user accounts are set up, allowing us to store contact history against an individual. More details on how that works here.

Yeah, I’ve done that for now, but I thought a category would make it easier to track which messages have been taken care of. I’ll look at that solution you linked to, thanks!

Oh, wow. That’s exactly the solution for my problem! Thanks, @Moin

Categorias restritas para emails que recebem qualquer correspondência

Suporte ao Produto

Moin 7 Março , 2024 15:07 4

Então talvez Private Topics Plugin seja algo que possa te ajudar

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Categorias restritas para emails que recebem qualquer correspondência

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