What you are saying is correct. So, the reason we want this is because we watch the stream of all posts (and replies) in a channel in slack so we can see activity. This gives us the ability to respond via clicking a link in slack, rather than checking our email every few hours and then responding. Its more real time since we are a distributed team always on slack. And its hard to see replies from our customers in slack, asking for helpdesk support, because we only see initial posts in category.rss, rather than all activity.
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