When I first joined this team I found it unusual. I’m used to Trello, Google Docs, Basecamp, Zendesk and Slack. But… it works! And it’s refreshing not to have all that other stuff open. The only snag we were coming across was multiple people answering a support ticket at once but since we’ve introduced Who is Writing that is sorted.
Bookmarking this to write it up in greater detail when I get a sec.