채팅을 통한 예약 메시지 전송

기여 기능
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1

Hi! Why isn’t it possible to set a chat automation similar to the PM automation added to group > send message 1 after 10 minutes > send message 2 after 1000 minutes etc.?

I noticed my members aren’t reading the PMs I send them for onboarding, but whenever I message them though the chat they answer promptly.

Thanks!

5

안녕하세요, @Renato_Mendes — 연락 주셔서 감사합니다!

채팅이 멤버들과 소통하는 데 DM보다 더 효과적인 플랫폼이었다는 점이 흥미롭네요. 이는 채널 자체의 성격 때문이라고 보시는 건가요? (예: 채팅이 덜 격식 차려서 멤버들이 더 편하게 느끼는 것 등) 같은 메시지를 DM과 채팅에 각각 보내어 실험해 보셨거나, 채팅에만 단독으로 보내어 테스트해 보신 적이 있으신가요? DM 뒤에 채팅이 이어지는 방식도 영향을 미치고 있는지, 혹은 사람들이 응답하려면 여러 번의 알림이 필요한 건 아닌지 궁금합니다.

아무튼, 자동화(Automations)에서 채팅과 DM 간의 기능 균형을 더 강화할 수 있다는 훌륭한 지적을 해주셨습니다. 당장 이 기능을 추가할 계획은 없지만, 이 요청에 대한 더 많은 피드백을 받을 수 있도록 해당 주제를 Contribute > Feature 카테고리로 이동하겠습니다.

3개의 좋아요
6

Hey, Lindsey!

I believe it’s due to how chat notifications are shown in the platform and delivered through e-mail in comparison to PMs. From what my users have told me, PMs get lost between all other platform notifications, such as mentions, answers etc., while the chat notification is separated from all others. Maybe PMs and chat messages could both be shown in the chat balloon?

I don’t know what difference is there in the e-mail that’s sent to users, though. Do you?

Bottom line, the automated onboarding PMs aren’t getting read, and I don’t have a way to solve that, so far.

I’ve only sent different messages through each channel.

Thanks for the answer :wink:

2개의 좋아요
7

Just want to +1 this request. I’ve heard similar things from a few clients now, i.e. different versions of

  1. Chat is a more desirable and/or effective platform than PMs to communicate with users.
  2. A desire to send automated chat messages, in particular welcome messages, to new users.

My impression is that this is the reason, but that’s just anecdata.

2개의 좋아요
8

good idea. I already do this on my forum using webhook

1개의 좋아요
9

I’d really like this too - sometimes I want to queue a message during work hours but send it later so it feels more natural in the chat flow.

2개의 좋아요
10

I use something similar with scheduled group reminders, and it works fine. I’d love if it could also trigger text messaging for certain team members who miss chat notifications though. That would make sure the message doesn’t get lost if someone’s away from Discourse for a while.