I have a community that mostly communicates via mailing list mode.
I have enabled automation to Send pms (A welcome message) when a user is added to TL0. The Pms sender is my Admin account.
Result: The PM gets sent to the user on site. The PM is not forwarded by email to the user.
Expectation: PMs sent to users via automation should also receive PMs via email.
Problem: I have a welcome message that doesn’t get read and also a few reminders and notifications that also don’t get read, because users expect email and don’t login regularly/ever.
When I manually send a PM to a user, that PM is forwarded by email to the user. I want to automate this action.