Hello,
Our users report that they can’t read one one thread on our forums.
It can be read when they logout from account, but when they login it shows errors.
AI-generated summary
A server error issue is reported in Discourse version 2.5.0.beta3, where users encounter errors when trying to read a specific thread while logged in. The issue does not occur when viewing the thread in incognito mode or after logging out. Dmitry_Krasnoperov shared a screenshot of the error. Stephen suggested viewing the thread in safe mode to troubleshoot. joffreyjaffeux pointed out that the issue might be related to a theme or plugin relying on an active session. RGJ suspects the issue is a server error (500) rather than an Ember issue. sam recommends uninstalling unofficial plugins, rebuilding, and bisecting to find the problematic plugin, while also checking the site logs for clues.
What happens if they view it via /safe-mode/?
Incognito mode (Chrome) works just fine.
Can you link to the topic ? Can you see this topic, everyone has this issue or just a subset of users ? Anything specific in this topic ? poll? dates? images? charts ?
Also @Stephen didn’t ask for incognito mode but for safe mode: Using Safe Mode to troubleshoot issues with themes and plugins
Although, the fact that it works in incognito mode, tells us that it must be some theme/plugin relying on a session being active.
There is more than just Ember, I see two red lines mentioning a server error (500).
I suspect the Ember issue might be a symptom and not the actual issue.
Confirmed… my recommendation here is … uninstall all unofficial plugins and rebuild. Bisect to find the problem plugin and report it as a #plugin:broken-plugin
look at http://yoursitename.com/logs for clues.