Sometimes when users report their problems, we have to provide more details in order to be able to guide them. Our users have poor information in IT and usually, when we ask them these details, they do not understand what we mean. Things like Are your notifications active? Javascript is not blocked…

Hello there. I think that this plugin will help you as it provides info about the users device etc. [Screenshot_20201206-100349] However, this is not its intended purpose so not sure how it will work. If you look closely at the picture (my mobile I’ve fingerprinted) it does actually tell you the …

That’s start but it needs a lot more in the way of cookies and javascript settings. To be honest even having that information won’t always help diagnose a problem. What you need is a way to have a way to replicate the problem by getting the set of steps they took to make the problem happen. That’s t…

[이미지] ondrej: Hello there. I think that this plugin will help you as it provides info about the users device etc. Thank you @ondrej , I will check this plugin soon. At first glance, it seems appropriate :star_struck: [이미지] asirota: What you need is a way to have a way to replicate the pro…

Users that don’t want to help you solve their problem are not worth helping. My 2c.

When we are sure that the problem is with the user, but he is not willing to cooperate in the diagnosis, you are right. But many times we have found small bugs from these reports that it was not important for other users to send it. Last year, profile pictures inside the topic were not opened for s…

I agree that you need both high quality technical profile of each user of hour platform including technical details like browser, platform and JavaScript and cookie settings. Also need to know if software they have is causing an issue like an ad blocker or VPN network or malware filter. That’s ha…

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제품 지원

ondrej 12월 6, 2020, 10:08오전 2

안녕하세요. 이 플러그인은 사용자 장치 정보 등을 제공하므로 도움이 될 것 같습니다.

다만, 이것이 원래 의도된 용도는 아니므로 어떻게 작동할지 확실하지 않습니다. 사진을 자세히 보면(제 모바일을 핑거프린팅한 것입니다) 실제로 브라우저 등의 정보가 표시됩니다.

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