Sometimes when users report their problems, we have to provide more details in order to be able to guide them. Our users have poor information in IT and usually, when we ask them these details, they do not understand what we mean. Things like Are your notifications active? Javascript is not blocked…

Hello there. I think that this plugin will help you as it provides info about the users device etc. [Screenshot_20201206-100349] However, this is not its intended purpose so not sure how it will work. If you look closely at the picture (my mobile I’ve fingerprinted) it does actually tell you the …

That’s start but it needs a lot more in the way of cookies and javascript settings. To be honest even having that information won’t always help diagnose a problem. What you need is a way to have a way to replicate the problem by getting the set of steps they took to make the problem happen. That’s t…

[图片] ondrej: Hello there. I think that this plugin will help you as it provides info about the users device etc. Thank you @ondrej , I will check this plugin soon. At first glance, it seems appropriate :star_struck: [图片] asirota: What you need is a way to have a way to replicate the probl…

Users that don’t want to help you solve their problem are not worth helping. My 2c.

When we are sure that the problem is with the user, but he is not willing to cooperate in the diagnosis, you are right. But many times we have found small bugs from these reports that it was not important for other users to send it. Last year, profile pictures inside the topic were not opened for s…

I agree that you need both high quality technical profile of each user of hour platform including technical details like browser, platform and JavaScript and cookie settings. Also need to know if software they have is causing an issue like an ad blocker or VPN network or malware filter. That’s ha…

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ondrej 2020 年12 月 6 日 10:08 2

你好。我认为这个插件会对你有所帮助，因为它提供了关于用户设备等信息。

不过，这并不是它的预期用途，所以我不确定它如何运作。如果你仔细观察这张图片（我已在手机上进行了指纹识别），它确实会显示浏览器等信息。

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