Hello, I took backup, now my site down. What may be possible reason? Cloudflare said - Connection timed out. So, I disabled Cloudflare. Now, Browser says - This site can’t be reached Thanks & Regards, Gulshan

its almost entriely automated. there is one extra click that just confirms that you want to upgrade there is no need to worry. Nothing should go wrong

[image] dje4321: Is there anything in the logs? Please see, this is from admin/backups/logs page. https://dl.dropboxusercontent.com/s/kyn77h5sybi41xn/backup-logs.txt [image] dje4321: Have you tried restarting discourse? How to do that? Please tell me. [image] dje4321: Is the bac…

Are you using some kind of discourse hosting provider by chance?

Before site went down - I received “The backup was successful.” message. … Site went up, now after few minutes (approximately 12 minutes) I see site is up automatically, and again I received same push notification that “The backup was successful.”

Can you tell us what kind of setup you are using? Communiteq (formerly DiscourseHosting)? self-hosted? are you using pgbouncer?

you should be able to restart it by sshing into the server where discourse is being hosted and cd into /var/discourse. if discourse is installed elsewhere than cd into where its installed run this to restart discourse sudo ./launcher restart app app may or may not be the name of the discourse ima…

[image] Gulshan_Kumar: Site went up, now after few minutes (approximately 12 minutes) Now it is up. Sorry, in bit hurry up panic moment, I wrote down, instead of up. Now it is okay. Thanks for the response.

I also received today Upgrade message, should I do? Will I have to face any downtime?

to upgrade just goto /admin/upgrade and click upgrade. Downtime is minimal.

Le site est tombé après avoir effectué une sauvegarde

Assistance produit

dje4321 (Dje4321) Mars 8, 2018, 7:15 2

Possible things that might be wrong.

Is there anything in the logs?
Have you tried restarting discourse?
Is the backup still going on?

Sujet		Réponses	Vues
Upgrade fail, Site down Product Support	10	1226	Mars 12, 2019
Site is Down after upgrade Product Support	3	886	Novembre 3, 2016
How to recover my broken (not web-accessible) Discourse installation after failed upgrade Self-hosting	3	913	Février 16, 2020
An upgrade knocked my site offline; how long until it's restored? Self-hosting	15	664	Juillet 10, 2025
Error 524 - A timeout occurred Self-hosting	5	636	Mars 1, 2021

Le site est tombé après avoir effectué une sauvegarde

Sujets connexes