(Some) users don't see chat in the sidebar

Product Support

AI-generated summary

Users are experiencing inconsistent sidebar chat visibility, with some not seeing the chat section despite it being configured correctly. ludwikc notes that while users are part of the relevant channels and can access chat via the header, the sidebar chat is missing for some. Moin explains that chat appears in the sidebar only when users join channels and suggests adding users to channels to ensure visibility. ludwikc identifies a site-level setting that may have caused the issue and asks if changing it will apply retroactively. Moin clarifies that the setting doesn’t automatically update existing users, but a bulk update via a Rails command is possible. RGJ offers to run the command upon request via a support ticket.

1

My users reported that some of them don’t see sidebar the way I have configured it.

This is my own and expected configuration:

Arc 2024-10-15 15.17.47
Arc 2024-10-15 15.17.471896×3384 137 KB

This is what user reports:

This image appears to be a screenshot of a computer interface, possibly from a web browser or an application, showing a list of categories or tags related to hacking or cybersecurity. The interface is displayed in a language that uses the Latin script, although the specific language is not identifiable from this image. The text is partially obscured by a red rectangle, and the focus is on the highlighted category, which is "Forum Hackerow," suggesting that the user is navigating through a collection of different topics or communities related to hacking. (Captioned by AI)
This image appears to be a screenshot of a computer interface, possibly from a web browser or an application, showing a list of categories or tags related to hacking or cybersecurity. The interface is displayed in a language that uses the Latin script, although the specific language is not identifiable from this image. The text is partially obscured by a red rectangle, and the focus is on the highlighted category, which is "Forum Hackerow," suggesting that the user is navigating through a collection of different topics or communities related to hacking. (Captioned by AI)594×1230 81.1 KB

How to force every user to have the same configuration?

2

The chats are added to the sidebar when the user joins the channels.
If you want to add them to their sidebar by default, you could add them automatically to the channels.

3

They are added to these channels, they even posted in them (I also have the chat button in the header, thats how they are accessing it at the moment.

4

Is there anything different in their preferences → chat settings compared to other users?

5

Got it. This is the setting that I must have changed.

The image displays two lines of text in Polish, which appear to be related to the chat interface for a website or application. (Captioned by AI)
The image displays two lines of text in Polish, which appear to be related to the chat interface for a website or application. (Captioned by AI)992×322 15.7 KB

I have now set it on the site level - will it work backward for everyone?

6

I don’t think so. Some settings ask you whether you want to also change it for existing users but this one does not.
But you can

7

That’d be great - only if @RGJ would have that option in Communiteq :slight_smile:

8

If you want us to run a certain rails command on your community, just open a ticket from the control panel and we’ll send you back the output :+1: