Specific admin cannot access admin area of Forum

Support
1

Hello All

I lost Admin access of my forum, Means i am not able to see it. My user is now changed to a normal user. Can someone help me please?

website is applecommunity.pk

2

Hi Abbas,

That must be an awful feeling!

I checked your about page and this is what I see:

Screenshot 2024-06-25 at 13.29.02
Screenshot 2024-06-25 at 13.29.021920Ă—991 55.5 KB

Would you be able to reset the password for Abbasm234 (assuming this is you)? Or could you ask Hamza for help?

3

He said the same thing he can see me as admin but i cannot see the panel

Screenshot 2024-06-25 153018

4

PS i did the discourse update yesterday

5

Can you navigate directly to http://applecommunity.pk/admin ?

6

Screenshot 2024-06-25 153606
Screenshot 2024-06-25 1536061214Ă—168 16.5 KB

This is what i am getting

7

That is strange. So you are saying that Hamza is able to log in as admin, but you are not?

Could you try a different browser, just to be sure that it isn’t a cache thing?

8

even tried the new browser still same :frowning: this is so frustrating

9

I would suggest you ask Hamza to:

  1. Remove admin access for you
  2. Click the “log out user” button on your user’s admin area
    Screenshot 2024-06-25 at 13.45.44
    Screenshot 2024-06-25 at 13.45.441184Ă—158 7.12 KB
  3. restore your admin access

If that doesn’t work, something else must be amiss.
I see that you are running cloudflare, please make sure that you have followed the instructions here:

10

I Ran the update again and its back now!

Thanks for ur help

11

If you have shell access you can

cd /var/discourse
./launcher enter app
rake admin:create