We have successfully been using Discourse as our ticketing system for several months now. All has been going smoothly but I just realized that there is a security issue that I overlooked as it was hidden through obscurity until just now. Everything has been going fine with the exception that I had …

The Private Topics plugin was installed. Two things were going on: all topics were somehow created by the support_staff group and not by the individual users the setting “Private topics permitted groups” (Always show topics started by a member of these groups) included that support_staff group. …

This is exactly why we developed Private Topics Plugin

I’m using that, and it doesn’t seem to be working. [immagine] tknospdr: even though it’s set up as a private topic and supposed to only be visible to admins and our ‘support_staff’ group.

Can you please share your forum URL in a PM to me, together with a screenshot of the Category → Security tab of that category?

[immagine] tknospdr: they can see posts from our support category even though it’s set up as a private topic What do you mean by “private topic”? We have “personal messages” but there’s no such concept as a “private topic”. BTW, how you describe things working is exactly how we use meta its…

[immagine] supermathie: We have “personal messages” but there’s no such concept as a “private topic”. Please scan up, there is a plug in literally called Private Topics, and that’s what I’m using.

Ah, OK, you should add that information to the OP.

Issue resolved. We did a PR on my brain and now everything is working. I misunderstood a setting in the plugin’s settings. Once I was schooled, everything works like it should. Thanks!

Explaining the mix-up would make this topic useful to future readers. With the current amount of detail all we know is “something was wrong and is now fixed”.

Realizzazione improvvisa su un problema del sistema di ticket (plugin argomenti privati)

Supporto

RGJ (Richard - Communiteq) 8 Aprile 2026, 8:26pm 2

Questo è esattamente il motivo per cui abbiamo sviluppato Private Topics Plugin

Argomento		Risposte	Visualizzazioni
Private Topics Plugin Plugin	104	5981	Aprile 22, 2026
Private Topics - are they supported? Support	26	11162	Giugno 1, 2018
Is there a way to create topics so that only topic creator can see their topics? Support	3	111	Luglio 23, 2025
Is it possible to have a category where users only see their own topics Support	6	137	Dicembre 22, 2025
Discourse ignoring Category trust_level_0 (registered user) making posts public Support	19	5034	Luglio 2, 2015

Realizzazione improvvisa su un problema del sistema di ticket (plugin argomenti privati)

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