We’'re using sparkpost, which I’m not a huge fan of, has horrible reporting, and when I visit the url @JagWaugh so kindly mentioned, I see now that we have 100 failing email addresses… and I didn’t know!
That is in /admin/logs/staff_action_logs You can filter on “revoke email” to get just users who have bounced themselves out of the discussion.
We had a couple of users who rang the bell fairly regularly. I just kept incrementing the bounce settings until it got better - this reduced the number of emails from them in my helpme@ email.
I’ve still got one user who has some odd ISP which seems to just bounce some of our mail arbitrarily. His ISP support claims our DKIM is wrong, but given that this is the only user who’s emails only bounce occasionally I suspect the problem isn’t on our end.
I’ve just exported the list from admin, and it’s got two problems…
using Export from Staff actions doesn’t export only the found-set, so I had to re-filter.
The export has all the user names (162 of them, after removing duplicates) so now I have a list of users who may need to be re-activated, but the bounce on most of these has a timeout so maybe they aren’t bouncing anymore. The export does NOT have the user ID number which I’d need to build a URL to a user’s admin page.
Is there a data-explorer query that can provide a link to all users who are currently bouncing?
I was having trouble with only a couple of users who had random bounces. (one quite regularly). Stopping mails for a month to them meant that they would then mail my helpme email and say “I’m not getting any mails anymore”, so I raised the count of bounces till suspension, and reduced the duration of the suspension,
Every now and then someone PMs a dormant imported account, but that’s fairly rare.