The /about page does not display moderators that are also administrators

기여 UX
1

It seems that when you are both admin and a moderator, you are listed only as an admin at /about page. I assuming this is a bug…

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2

If I understand your issue correctly, the issue is that admins that are also moderators are not listed under the heading “Our Moderators” on the /about page?

If so, I don’t think it’s a bug, rather a feature to avoid duplicate avatars on the page.

If you click on the avatar of any admin that is also a moderator, does it show the little moderator shield beside their name on their user card or summary page, or is that the issue you’re reporting?
Example from the meta:

image
image668×486 83.4 KB

(I couldn’t find a place to sign up on your site, so I can’t confirm it there, and instead ask you here)

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3

Yes, that is exactly right.

So maybe this just turned into a feature request. :slight_smile: I just think that a common user might not realize the distinction. We want to be explicit about who is going to handle flags etc. (and right now the page only displays one moderator instead of 4, so it is not a good look for that one person…)

I am not sure what you mean. Admins have that shield as well. (and I see only one shield when a person is both admin and moderator, which is slightly weird, since on other places, two shields are displayed)

EDIT: I realize that in terms of permissions, moderators are a subset of admins, so the current situation make some sense, but again, from a common user standpoint, that might not be obvious.

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4

A very good point. (Our situation is similar to yours, so this could be useful for us as well).

Apparently they do, but only if you are logged in as a mod or admin. I only checked it against the meta when writing my initial reply, so I didn’t notice that.

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5

By the way, what is the practical difference between being admin and being admin+moderator? The only thing I can think of is that in the latter you are a member of the @moderator group. That to me is another reason why you should be displayed as such in the /about page.

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6

Yes, this is by design. Duplicating entries is not desirable.

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7

Yes – some (moderation-related) notifications will only reach you if you are a moderator, the idea being that admins don’t necessarily take part in day-to-day operation of a site.

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8

Well, that’s exactly my point! Why is then not indicated in the about page? How does a user know whether a certain admin also handles flags for example?

What I am really after…in a sensitive situation where people are asking “Why is my post flagged and hidden, who is really in charge of this forum?”, I sure as hell don’t want people think that one poor moderator is responsible for handling flags, where in fact there are three more who are also admins.

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9

Here’s one other topic I’ve participated in which delved into this admin vs. moderator territory: Delegating additional trust to moderators or other groups - #13 by mcwumbly

And in the past I have also suggested having a separate section in docs here for moderators: Restructured #howto docs - #2 by mcwumbly

I think there was some related conversation I had with @erlend_sh back when we were playing with a documentation site that pulled content from meta, but I can’t find it right now.

But to summarize, I agree. I think better distinguishing these roles in the app, the UI, and the docs / how we talk about them here could go a long way towards us all refining our mental model and building a better shared understanding about these different roles and their different needs.

Coming back to this specific request, I think one option that could meet your need and also prevent unwanted duplication on the about page that @codinghorror highlighted would be to do the following:

  1. Collapse the separate Our Admins and Our Moderators sections on the page into a single Our Staff section.
  2. Under each avatar, indicate the roles of the people, which could be:
    • Admin
    • Moderator
    • Admin & Moderator
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10

The Admin → Users → Staff list shows a shield icon for admins and a shield icon for moderators. Displaying two shield icons on the About page would still add some visual noise, but less so than displaying avatars more than once would. Do you think having two shield icons on the About page (perhaps with descriptive tooltips) would be a fair compromise?

11

I wouldn’t suggest copying that pattern directly without some modification. Perhaps the admin icon should be updated to something else (maybe a :wrench:?) , at which point, I think it could work.

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12

매우 좋은 지적입니다!

13

이 페이지는 사용자를 나열하는 것이 아니라 역할을 나열하므로 중복이 발생하지 않습니다. 관리자가 반드시 모더레이터는 아니기 때문이며, 설령 모더레이터라고 하더라도 우리는 역할을 먼저 나열한 다음 사용자를 나열하는 방식이기 때문입니다.

14

제프의 의견에 동의합니다. 그냥 정보 페이지를 어지럽힐 뿐입니다. 모든 목록에 포함된 사람들이 스태프 구성원이므로, 문제가 발생했을 때 누구에게 연락해야 하는지 사용자가 이미 알고 있습니다. 또한, 타이틀을 스태프 계정에 적용하여 역할에 대한 인식을 높이는 것도 좋은 방법입니다.

예를 들어 @ JammyDodger는 Discourse 팀 그룹의 일원이지만, 타이틀 덕분에 그가 커뮤니티 운영자임을 우리 모두 알고 있습니다.

15

문화에 따라 그다지 현명한 선택인지 확신할 수 없습니다. 사용자가 지금 대화 상대가 '조절자 재미’인지, '일반 사용자 재미’인지, 아니면 '셀프 고객 서비스 재미’인지 구별하지 못할 위험이 있습니다.

여기서 다루는 문제와는 상황이 다릅니다. 하지만 토론 참여자와 조정 역할 사이의 차이는 결정적으로 명확해야 합니다. 동시에 사용자는 관리자에게 연락해야 할지, 아니면 조정자에게 연락해야 할지 고민하지 않아도 됩니다. 스태프(운영진)에게 연락하면 충분하니까요. [1].

  1. 미국/영국처럼, 화가 난 고객과 사용자가 매번 상급자에게 문제를 넘기려 하는 경우를 제외하고 :squinting_face_with_tongue: ↩︎

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