jenni_alencar asked for ways to efficiently track and organize customer posts—especially bugs or ideas—and to visually distinguish answered from unanswered topics. Thomas_G responded by recommending two key features: First, to view posts in chronological order, navigate to the relevant category (e.g., bug) and select the “New” filter. Second, to mark answered posts, enable the Solved plugin, which allows staff and users to flag a post as the accepted answer. Additionally, Thomas_G advised enabling Tags for better organization and visibility of unanswered questions. He also provided helpful links to tutorials on using Tags and the Solved plugin: A Comprehensive Guide to Discourse Tags and Discourse Solved Plugin. These tools together help streamline customer support and moderation workflows.
Hello community,
I have clients in my community that sometimes I have to answer them, when they post bugs or ideas. Is there a way that I can know all the posts in a order? Instead of going into each topic? Also, is there any way for moderation to use some labels, to know what has already been answered and what has not yet been?
Thx.
Hello!
You can go to the, let’s say, Contribute > Bug category and select New. All the new topics will then appear in order for you.
Yep. You can use the solved plugin, which allows users and staff members to mark a post as the answer. I would also recommend enabling Tags. Tags will help you not only keep everything more organized, but will also let you know which question has yet to be answered.
Below you will find useful tutorials for every feature I mentioned.