An experience I think a lot of us have these days in our interactions online, whether it be in the workplace, on social media, or even in real life is “We’ve had this conversation before…”
So Reddit where people are incapable of searching for literally anything even if the entirety of the first page is the exact same question? I think part of the problem is social media in general making a ME ME ME environment, where even if someone could find the answer in less time than it takes them to ask it again, that old answer wasn’t directed at ME and the topic isn’t about ME
Or even their Mini-Me - Wikipedia
Regardless of the tools, it requires that there is some intrinsic value in building knowledge and that there are people who care enough to instill that value within the community.
I’m not sure about Reddit, but I’ve certainly seen communities use a variety of tools to retain some long term memory.
I’m more familiar personally with seeing people using something like Slack or Discord start to weave things like wikis or Google Docs or GitHub issues into their workflow when they discover that need. It’s not easy, but it can work.
But it’s hard not to want more in those cases when you’ve gotten used to something that has been designed to meet that need from the outset like Discourse, and have participated in communities that have embraced it for that purpose like this one.