I will say that the Solved plugin and Assign plugin help a lot. If a bug is reported for example, the admin assigns it. If it is solved, then the solved would auto close the topic after 24 hours. The solved shows a check mark next to the topic in the topic list.
Rather, the only purpose of the tickets plugin in this case is that it creates 3 tag groups - ticket priority, ticket status, and ticket reason. We can create tag groups also without plugins. I think this is more of a convenience to see all topics associated with a ticket from the admin panel.
If you use the tag icons theme component, you can color your tags and add a ticket icon for it as well, with tags that you created without the plugin.
Maybe @meglio asked this for the same reason: Weâre trying to setup Discourse for our companies internal communication and organisation. Therefore weâd like to employ the ticket plugin for task management but encounter the problem, that everyone has to become a staff member to view the ticket dashboard. (And making everyone moderator or admin brings a lot of other workaround and customisation questions for us).
So, if there isnât already a possibility to get the ticket dashboard viewable for every user, is it maybe planned to have this - maybe in regards of the development of Discourse for Teams?
@jerry0 Thanks for the nudge, Iâve updated the OP.
Generally, if youâre interested in this plugin I would encourage you to check out Discourse for Teams. I donât work for Discourse.org, and Iâm not entirely sure if you could fulfil this use case within that framework, but if I were considering a use case involving this plugin, Iâd start by looking there. I would note that the original author of the spec for this plugin @tobiaseigen now works for Discourse.org (perhaps even on Discourse for Teams?)
That said, if you are interested in taking this plugin further, Pavilion would be open to developing it as part of a paid contract, depending on what youâre looking to do. You can PM @Ellibereth if youâre interested in doing that. Weâd also potentially be interested in doing some (free) open source work on it, but our schedules in that respect are currently very full, so itâd have to be later in the year.
We (Pavilion) donât currently use this plugin internally. If that changes, and we start using it for some reason, then you may see some work on it sooner (@Ellibereth perhaps we should; letâs revisit this).
@angus Comecei a usar o Tickets hoje e imediatamente me deparei com erros/bugs. O plugin Assign foi atualizado hoje, entĂŁo me pergunto se isso estĂĄ relacionado?
Quando adiciono tags, recebo uma mensagem âDesculpe, ocorreu um erroâ. Se eu enviar as tags novamente, elas parecem ter sucesso. Mas o botĂŁo atribuir/desatribuir nĂŁo parece funcionar. Na verdade, parece interferir com o botĂŁo atribuir/desatribuir do plugin Assign.
Provavelmente farei como outros apontaram e usarei Assign com meus próprios grupos de tags. Seria bom ter esses botÔes e um painel de tickets funcional que pudesse ser visualizado e filtrado por todos.
O plugin definitivamente precisa ser atualizado como resultado de mudanças recentes no Assign. Vou enviar uma mensagem privada para @Ellibereth como @angus sugeriu acimaâŠ
OlĂĄ @angus, sĂł queria saber se vocĂȘ conseguiu progredir com isso? Estou querendo configurar um fluxo de trabalho em breve para minha comunidade e adoraria usar o Discourse Tickets! Alguma estimativa de quando poderemos ver uma versĂŁo atualizada? Obrigado por todo o seu trabalho ĂĄrduo e contribuiçÔes para a comunidade!
