Unable To Log In - Maybe b/c Created Acct & Separately Invited?

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Unable to Log In: Dual Account Creation and Invitation Issue

Chauncey_St_John is experiencing login issues due to creating an account and being invited separately. Despite resetting the password, the error persists. JammyDodger suggests trying the admin login link, but this also fails. Chauncey_St_John receives an “email login link is too old” message, and resetting the password does not resolve the issue.

JammayDodger is unable to replicate the issue in testing and recommends clearing the browser cache or using a different device. They also suggest contacting another admin for assistance with clearing sessions or revoking admin privileges. pfaffman speculates that the “email login link is too old” error might be related to the server clock being incorrect and asks if other users are experiencing issues with login links.

1

I’m unable to log in. I’ll get an unknown error message using the correct password (different from the incorrect password error I get otherwise). My email was invited by someone as well as created by myself, so perhaps the dual requests are locking it up? When I try to accept the invite I get the error the email is already used (since I created an acct directly). But since I can’t log in to that acct even after resetting password, I’m at a dead end. Any help would be greatly appreciated!

2

Hello and welcome @Chauncey_St_John :slightly_smiling_face:

Are you a normal user on that forum, or a staff member (admin/moderator)?

3

I joined as a normal user but was added as an admin

4

You could try the admin log-in link, and see if that will let you in?

[YourSite]/u/admin-login

5

I get this message: Sorry, that email login link is too old. Select the Log In button and use ‘I forgot my password’ to get a new link. And resetting the password doesn’t help.

6

I’ve tried to lock up a test user in a similar way, but I’ve had no luck so far. Invites, log ins, and promotions to admin all seem to work, no matter how I mix them together.

If you have an existing account, then I think the invite link is redundant so can be safely ignored. Have you tried the basics of clearing your browser, or using a different device to log in?

Have you contacted another admin to see if they can help using their admin powers? (clearing sessions, revoking admin, etc, etc)

7

That might mean that the clock on the set is wrong. Can other users use the login links?