Unfortunately, your browser is unsupported

Support
1

I’m getting the subject message when I attempt to log in to https://discourse.ubuntu.com using Firefox on Ubuntu Linux 24.04.4 LTS. This just started happening, it was working a day or two ago. I am able to successfully log onto the site using Google Chrome. I’m opening this topic because the message continues on to say “Please switch to a supported browser to view rich content, log in and reply.”. If I click “switch to supported browser”, it takes me to a page showing “Mozilla Firefox Latest Version 151.”

But if I select Help About in Firefox, it reports:

Firefox 151.0.2 (64-bit)
Mozilla Firefox Snap for Ubuntu
canonical-002-1.0

So according to everything I’m seeing, I am using a supported version, and everything should be working.

2

Welcome to Meta :wave:

Are there further details in the browser console?

3

@guy_rouillier Hi there.

Ubuntu Discourse moderator here: we are not aware of any current issues like this.

I checked your user profile and everything seems fine.

I would, firstly, check the console as @Moin suggested but also try clearing cache and cookies for the site then hard reset with Shift or Ctrl + F5 and then try logging in again.

I will keep an eye on this topic and also over at Ubuntu Discourse.

If you do manage to log in, please ping me a PM to let me know (@rubi1200)

Hopefully this gets resolved soon.

4

Just out of curiosity, which browser are you using on this site? I am able to use Firefox on any project that uses Discourse for its forum, including my own project.

5

Thank you for the replies. I’ll attempt to cover the questions, starting with the easiest.

(1) @Bryanpwo, I mentioned my OS and Firefox versions in my original post.

(2) @Moin I cleared the browser console, then started fresh. I see the following message which looks relevant:

Uncaught Unsupported browser detected start-discourse-e14b1a44.br.js:4:63
``https://ubuntucommunity.s3.us-east-2.amazonaws.com/assets/start-discourse-e14b1a44.br.js:4
``https://ubuntucommunity.s3.us-east-2.amazonaws.com/assets/start-discourse-e14b1a44.br.js:7

(3) I learned some more that may help isolate this issue.

If I go to the main Ubuntu discourse site https://discourse.ubuntu.com/, I see the message I mentioned, and all text on the page is grayed out.

However, if I go directly to a specific topic like this current one at Unfortunately, your browser is unsupported , I don’t see the message, and all text on the page is displayed normally.

6

Try connecting to the Ubuntu Discourse site using VPN. Choose another European country.

Alternatively, or perhaps in addition to the above you can give this a go:

Step 1:

Open a terminal and find your connection name with ip link

Mine is eno1

Run the following command (note this is a temporary workaround that is lost after rebooting):

sudo ip link set dev eno1 mtu 1320

Step 2:

Clear cookies and site data in Firefox for Discourse

Step 3:

Try to connect and log in again

7

that site password reset is broken so i can’t even test this. i have been trying to reset my password for it for ages with the forgotten password link, and it just loops me through the password change telling me i need my original password, which i obviously forgot, since i clicked that link! (it was in my old company password vault which i don’t have access to now).

edit: oh now it lets me login on the site directly even though ubuntuOne says my password wasn’t changed and kept looping me through the process. i don’t get it. maybe just some cacheing issues with identity provider :thinking:

anyways, i just tested this with latest firefox and ubuntu 24.04 and no issues or errors (other than above, which could have been between my chair and keyboard lol)

8

@Lilly is your Ubuntu Discourse account okay now as far as you are concerned? Or is there anything else you need help with?

9

oh no it’s fine. i think it was just cacheing or something with the ubuntuOne account. i can login to the forum no problem again. thanks!