Unwanted white image email attachments from one user
A user (nathank) is experiencing an issue where a particular user’s email replies to the forum include a small, unwanted white image attachment (~WRD000.jpg). The image is not part of the email signature and only appears when the user emails the forum, not when emailing directly. This issue is causing spacing problems in the forum posts.
The issue is suspected to be related to Outlook 2016, and omarfilip confirms experiencing the same issue with multiple users of Outlook or outlook.com.
As a workaround, Canapin suggests hiding the images using CSS, which nathank successfully implements using the following code:
I’ve got a single user who loves email replies to our closed forum.
Unfortunately, every single time that this user emails in a reply, it seems to include a small white image with a name like ~WRD000.jpg. It doesn’t seem to be part of their email signature, and I can’t see it when they email me directly. Here is an example attachment:
This has the end result of (with light mode) spacing posts in a most unhappy way!
This is a very high value user, and after being asked to reply on the site they do so, but after a few weeks rapidly fall back into their emailing habits.
Can you suggest a way to tackle this (other than continuing to harangue my user)? I’m happy to PM the raw email if need be.
Google tells me that this is Outlook 2016 related - so I suspect I’m not the only one suffering from this particular ailment! There is at least one other:
As a workaround… Do these blank pictures share a common HTML attribute on all the messages? If they do, you could hide them with CSS, though they’d pop up in quotes (among other screens/actions, I believe).
No they don’t unfortunately - except the alt text. As they all seem to have similar odd names, they maybe could be caught with a clever use of wildcards.
And it is so! Success - thanks for the suggestion:
