Use Discourse as a Private Support/Ticket System

[nathank (Nathan Kershaw)]

The other option is this well established plugin from the crew at Communiteq:

Private Topics Plugin

Summary Private Topics Enables private topics in a regular category Repository Link GitHub - communiteq/discourse-private-topics Install Guide How to install plugins in Discourse Features This plugin allows you to add an extra security setting to categories so that users can only access their own topics. You can also designate one or more groups that can see all topics in the category. This is typically used for providin…

This solves the problem outlined above nicely.