I’d like to know if there is a way for a user to contact the staff in a way that is only visible to the specific user and all the admins. This feature is very important to us since we want to allow users to contact us, but not have to choose a certain staff member and contact via private message, i…

Yep. By default, TL0 users cannot send messages. See the min trust to send messages site setting.

You definitely can. What you’re looking for here is the Who can message this group? setting. Navigate to the group page for the group you wish user to be able to message, admins, moderators, or staff (moderators and admins). Then switch to the “manage” tab. From there, you can enable the ability fo…

Did you ensure that Who can message this group? is set to Everyone for the group you wish to message? And that you clicked “Save Changes”? I just tested it on try.discourse.org and can confirm that it is possible to message the staff group.

Yes, set to “Everyone” and saved changes. Maybe the user contacting should have some trust level bigger than 0?

Capacité de l'utilisateur à contacter tout le personnel

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gerald Novembre 30, 2018, 7:29 3

Thanks, It looks like it is working but when i test it (as regular user wanting to contact the staff) i get:

Sujet		Réponses	Vues
Guidance on Group "Interaction" settings Support	2	177	Avril 6, 2025
Personal message only certain users Support personal-messages	4	554	Septembre 30, 2023
Allow message to be seen by only specific group Support	1	863	Mai 7, 2018
How to make only a group of users can send messages to staff Support	4	1037	Mai 30, 2020
Allow TL0 to write messages to staff group, not to other members or non staff? UX	11	1839	Septembre 18, 2019

Capacité de l'utilisateur à contacter tout le personnel

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