Hi, Just wondering if someone could advise on this one. We had a user who registered and seemingly wired up (we think) their Twitter account. They managed to post and earned some badges, updated their profile. All good. A couple of days later they were unable to login. Having done a little dig…

If they log in with any social account that provide email (facebook, google, github) they should log into the old account.

Hi @Falco , thanks for such a quick response. When you say “should log into the old account” - do you mean on Discouse? or on the social platform (in this case Twitter?) - and at what stage? Before logging into Discourse for example? He has provided screenshots of what happens when he tries to log…

Let’s say his Discourse account has the user@domain.com email associated. If he try to log into Discourse using, let’s say, Facebook, and on Facebook he uses the same user@domain.com email, he will log into his old Discourse account just fine.

So, chances are then the issue of him perhaps changing his email address could have caused this? e.g. changing his email address after he had associated the account to Twitter, to something that isn’t set up on his Twitter account. Sorry, that read really badly… I will try again! So… if he set up…

[imagen] RobMeade: So, chances are then the issue of him perhaps changing his email address could have caused this? e.g. changing his email address after he had associated the account to Twitter, to something that isn’t set up on his Twitter account. I believe that we had a window where acco…

Twitter is special in the sense that they don’t provide emails. Oh right… ok I will PM you the details… I did set up a test account for myself and have been trying to break it but I haven’t been able to replicate whatever the user did - I always seem to end up being able to log back in! PM det…

That’s no longer true @falco as of 2016 and later Twitter does provide email at login.

Does that mean if the user changes their email address after using a different email address on the social account it may break the link then Jeff?

Sorry I am not following your question? Can you provide step by step of what you are describing?

Sorry Jeff… sure, I will try again :slight_smile: So, if I have a Twitter account and my registered email address there is user@domain.com and I then come to the Discourse forum and choose Twitter as my preferred social login, presumably, the email address entered on the Create a New Account screen…

User became disassociated with their Twitter login

Soporte

sam (Sam Saffron) 8 Marzo, 2017 13:57 16

As a general rule all our auth providers do not update emails on discourse side when for some reason it changes on the auth provider side. This is technically possible but there is no right answer as to what should be done.

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User became disassociated with their Twitter login

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