User cannot see newer topics

Product Support

AI-generated summary

A user is unable to see newly created topics, while the admin also cannot view them when impersonating the user. The issue is resolved when it’s discovered that the user lacks access to a restricted category due to an expired membership in Memberful, which caused confusion in category permissions. davidkingham identifies the problem after Lhc_fl suggests checking category permissions, and thanks them for the solution davidkingham.

1

I have a user who is unable to see topics that were created recently. They are the only one having this issue, so I assumed it was a browser problem and had them clear cache, etc. but the issue remains. I tried impersonating the user and I am unable to see new topics either as this user.

As the admin:

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image1920×1819 319 KB

As the user:

64740
647401920×2029 538 KB

I also tried to visit one of the URL’s that the user cannot see and it says page cannot be found.

Another intersting clue, when viewing as admin I don’t see any errors in the console, but as the user I see all of these:

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image1920×3089 381 KB

FYI this instance has no plugins, I’ve tried safe mode as the user to be sure, and it’s the same. I just upgraded to latest and it didn’t fix anything. Any ideas what is going on here?

2

It looks like this user just doesn’t have access to the restricted category. Please check your category permission settings.

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image782×317 44.2 KB

3

Indeed, I completely overlooked that, I’m not awake yet!

The member’s subscription expired in Memberful but they were still signed in and some categories were set to everyone and others were set to members so it was quite confusing. Thank you so much Linca, I love simple solutions!