User gets digest, but no other emails

Product Support

AI-generated summary

A user reported receiving digest emails but not notifications for watched topics or mentions, despite logs indicating emails were sent. The user had verified settings, checked spam folders, and confirmed the correct email address. After investigation, sjmscott concluded the issue was likely due to the user’s browser being always open without enabling “Send me email notifications even when I am active on the site,” and suggested reducing Discourse’s email delay. The problem appears resolved. codinghorror advised checking Mailgun logs for error or warning events to further diagnose such issues.

1

I have a user that receives digest emails, but he isn’t getting emails for watched topics or when he is mentioned. My logs (discourse, mailgun) say they are going out.

He has checked “Send me email notifications even when I am active on the site”
He is a gmail user and he checked his junk mail folder. Nothing.
He is using the correct email address (again, he is getting digests)

Can anyone brainstorm a potential solution? I have verified all of this via a google hangout. No one else has reported a problem. Has anyone ever encountered this?

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2

It sounds like it is fixed. He is getting the emails. I think two things happened:

  1. His web browser was always open and he didn’t have “Send me email notifications even when I am active on the site”
  2. I need to reduce the delay in sending the emails from discourse.

I’m sorry for the noise-- I began to panic, it sounds like unnecessarily.

3

Make sure you check your mailgun logs for error and warn log events as well. That is important..