I have a user on our hosted solution who has reported not being able to change their username. They have provided a screenshot and there is no edit icon next to their existing username.
Additionally, they have option to delete their account, although I think this may be because they have made posts?
Things we have tried;
I have tried elevating their permissions from basic user to member to regular, this made no difference.
They created a new github account and a new Discourse account, this worked as expected and a delete option was available.
I have tried deactivating the existing account with the issue, with them then re-activating it via the email, this made no difference.
The user is using github authentication. I can provide you with their details if required. We did have a similar issue once before regarding a Twitter user, I think one of you team had a little nose around in the database and cured something… not sure if it’s the same issue though, just feels a bit like it.
Any help would be really appreciated, kind regards
Ironically, I have recently reverted from an admin to a moderator - I can’t access those settings now… humpf…
I have had my account only two months longer than the other account in question and I have the ability to change my username, I’m guessing that the username change period is perhaps overridden by being a moderator then?
That probably explains why I still have the option then. I fully appreciate I could change theirs, but wanted to get to the bottom of why the user couldn’t - I wasn’t aware of the username change period setting, will see if I can get hold of an admin at our end to check… guess I should have kept my access!
Thanks for this, I hadn’t considered the linking back via tags and so on - I had explained to the user about familiarity in the community etc but of course, this is a very good reason!
I’ve heard back from one of our admins who also stated it was currently set to 3 days, so this must be what it is then.
I will go back to the user and explain and invariably update their username (they haven’t made very many posts yet, 5 I think).
I can only issue the one “solution” so will pop that against @cpradio, but thanks to all for the replies / info / prompt responses - really appreciated
يبدو أن هذا الأسلوب يعمل مع المواقع المستضافة ذاتيًا، هل هذا صحيح؟ إذا كان الأمر كذلك، فإن مجتمعنا يستضاف بواسطة Discourse - هل توجد خيار مشابه لتلك الإعدادات؟
من الرائع سماع ذلك! لا نتلقى طلبات في كثير من الأحيان، لكن هناك مستخدمًا يرغب في تغيير اسم مستخدمه لأسباب تتعلق بالخصوصية (لاختفاء اسمه الأخير). هل يمكننا القول بأمان أننا يمكننا القيام بذلك بالنسبة له دون فقدان سجل منشوراته؟
إذا كان الأمر كذلك، فهل من الممكن أن نسمح بتغيير أسماء المستخدمين لمدة غير محدودة؟ أرى أن تعيين القيمة 0 يمنع أي تغيير على الإطلاق، ولكن إذا أردنا القدرة على تغيير أسماء المستخدمين حسب الرغبة، فهل يمكن أن يكون هناك خيار (ربما -1؟) يسمح بذلك دون قيود؟
