One of my users contacted me - their avatar suddenly became “standard” (silhouette icon) - Button to PM the user is greyed out. I went to the admin, searched her up and tried to reveal the email, because I thought because of the avatar change the forum email might have changed, but nothing happens w…

Is this a new user? What trust level is the user? Anything weird about the account when visiting the admin tab for their account?

Well, because I cannot click her name, I can only search her up in the admin - users interface - from there, I can see that her avatar is indeed wrong (the silhouette). The admin page doesn’t look particularly weird apart from that. She’s trust level 3 - regular. The account is about 4 years old, …

I am just seeing now, that she is not the only one - Someone created a topic on my forum about it: [изображение] User profile issues? General Feedback I’ve been noticing some …

Are you on the latest version of Discourse? Please update to latest if you are not. Are you running any third-party plugins?

I’m using the latest. I’m running: discourse-affiliate 0.2 discourse-spoiler-alert 0.4 docker_manager 0.1 retort 1.1.10

Retort is a possible source, I guess? You could try quickly rebuilding with retort disabled and see if that helps?

I disabled it, then did ./launcher rebuid app - but still the same. Is it enough to disable from the web interface or should I comment out the line in app.yml? EDIT: Commented retort out in app.yml and rebuilt again - same thing :frowning:

This is a weird one maybe you can look into it Monday @dax ?

There is nothing obvious about the reason why the profiles of these 2 users returning a 404 error. Can you check the site logs and see if you find something relevant when you click on their avatars?

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daath (Lars) 14.Сентябрь.2019 23:08:38 5

Только сейчас заметил, что она не единственная — кто-то создал тему на моём форуме по этому поводу:

Тема		Ответов	Просм.
Can not access my user profile and some user's profiles Support	5	1295	05.10.2015
User profile : Oops! That page doesn’t exist or is private Support	7	3275	22.06.2020
Problems with two users with same name/username (but upper/lowercase) Support	7	2101	09.09.2020
Can't access profile of new user Support	11	1319	17.12.2019
User account can't connect Support	5	1268	04.03.2016

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