We have started having a few new members who are unable to receive their registration emails. We’ve asked them to check spam and we have had them try more than once. Are there certain email clients who are unable to receive emails from a Discourse forum? Is there something we can do to help them, other than suggest they get a new email address? Thanks!
AI-generated summary
Users are experiencing issues receiving registration emails from the Discourse forum. HSMMJ reports that new members, including one on Hotmail and another on an unfamiliar provider, have not received their emails despite checking spam and retrying. codinghorror explains that Yahoo and Outlook.com (including Hotmail) are known for silently discarding emails they deem undesirable, regardless of reason. HSMMJ confirms one user was on Hotmail, which codinghorror confirms is the same service and equally unreliable for email delivery. Unfortunately, there is little that can be done beyond advising users to check spam folders or switch to more reliable email providers like Gmail or iCloud. codinghorror reiterates that if the email isn’t in spam, it was likely silently dropped by the provider. HSMMJ thanks the support team for the guidance.
Yahoo and outlook dot com email services are notorious for silently discarding email they don’t like, for any reason at all.
Are these users on the same email provider?
One was on Hotmail. The other was on some random email provider that I haven’t heard of before. I assumed that was the reason they couldn’t receive it, but just not sure how to best resolve that for them.
Yes, hotmail/outlook are the same service and are absolutely notorious for silently dropping any and all mail they decide they don’t like.
There’s not much that can be done about it, unfortunately, other than urge people to switch to a more reliable mail provider.
Thanks so much! I appreciate your help!
All you can really do is ask them to check their spam folder. If it’s not there, the provider silently dropped the mail.