Using discourse as a community ticket system

[ryan_olsen]

yeah i was using nodebb for this, a catagory only admins could see the topics and the user who created it, im looking for this in discourse lollll , i know like 11 years later i reply to this lollll

[NateDhaliwal]

Perhaps these will help?

Tickets Plugin

Repo https://github.com/paviliondev/discourse-tickets Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets…

Use Discourse as a Private Support/Ticket System

On and off I’ve seen posters asking about how to use Discourse as a support (or ticketing) platform. I’d like to share my setup here for those with similar needs. Background You run/work for an organization. You need to provide pre-sales, after-sales, technical and/or one-on-one support to your customers, agents, distributors and/or partners (which organization doesn’t?). What is Discourse Discourse is primarily a forums software, geared towards public, open conversations of various topics. …

[ryan_olsen]

Sadly not really what I was looking for, just wanted a catagory where only admins can see all topics and all end users can only see their own.il keep digging, nodebb can do this. So maybe can’t use discourse

[Moin]

@ryan_olsen

a catagory only admins could see the topics and the user who created it, im looking for this in discourse

Have you looked at this plugin?

Private Topics Plugin

Summary Private Topics Enables private topics in a regular category Repository Link GitHub - communiteq/discourse-private-topics Install Guide How to install plugins in Discourse Features This plugin allows you to add an extra security setting to categories so that users can only access their own topics. You can also designate one or more groups that can see all topics in the category. This is typically used for providin…

[ryan_olsen]

Yesss!! Thank you. This looks like it.