UX: inconsistent perspective on review items is very confusing

Product Support

AI-generated summary

mbauman highlights a confusing inconsistency in the perspective used for review action logs in the /review interface. They explain that the same terminology implies opposite meanings depending on the type of reviewable item being assessed.

For instance, when a “User needs approval” reviewable is processed with a decision to delete the user, the resulting badges and wording reflect the action taken on the user. Conversely, when a post flagged as spam is decided to be deleted, the interface adopts the completely opposite perspective in its feedback. mbauman argues that this dual approach creates unnecessary cognitive load and requests a single, consistent perspective—either consistently reviewing the flag itself or consistently reviewing the item targeted by the flag.

1

I am constantly unsure what the /review action logs mean because the same words mean completely opposite things on different types of reviewables. For example, when I get a “User needs approval” reviewable and decide that the user should be deleted, I get badges and wording like:

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If, however, a post is flagged as spam and I decide it should be deleted I get the completely opposite perspective!

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It’d be so nice to have a single consistent perspective. Either I’m reviewing the flag or I’m reviewing the item the flag is on. I can totally see it both ways, but please don’t do both at the same time!

2

A post was merged into an existing topic: Do not swap Approve / Reject buttons in the spam queue!