Ways of using Discourse to track customer happiness

[stanigator (Stanley)]

Perhaps this question sounds vague. Maybe I still don’t know how to use Discourse yet, or maybe Discourse isn’t the right tool for this. I do want to know if there’s ways to track customer satisfaction at least on Discourse. Are surveys the main way to find out? Love to hear suggestions of best practices here.

[merefield (Robert)]

This help?:

Introducing Discourse AI Sentiment Analysis: New Admin Report Available

Introducing Advanced Sentiment Analysis: Powerful New Insights for Your Discourse Community We’re excited to announce a significant enhancement to Discourse AI with our new Sentiment Analysis Report feature. Building on last year’s Sentiment overview, this powerful tool gives administrators deeper insights into community sentiment across your forum. Where to Find It Navigate to your admin dashboard and look under the Reports section in the sidebar. You’ll find the new Sentiment analysis option …

[stanigator (Stanley)]

Good starting point. Thank you!