ماذا يحدث إذا فقدت المصادقة الثنائية (2FA)؟

If 2 factor is enabled, what happens if you lose your device or the phone gets reset? Can this be overridden by an admin to disable or reset it?

Asking because recently i took my phone to be serviced and they reset the phone without asking or notifying and I lost access to 2 website accounts I had on there.

Until the version 2 of 2FA is implemented, you will have to ask a site administrator to disable 2FA
Version 2 provides the security codes that you can use to access the site when you do not have the phone available

ok thanks. so another person with admin rights can disable for me if I needed?

The contact info is on /about for staff.