Main barriers over here are navigating internal restrictions on third-party tools and data access (to get permission to start), and not having a clear method for estimating costs (token usage, etc) which prevents us from getting budget approved to start using the new tools.
I’d love to start using some of them, particularly the sentiment analysis reporting. There feels like a significant gap between awareness of the tools and implementing them, though.
There are also peripheral concerns around bringing even more GenAI content into our community: it’s the single most critical topic affecting our community members and their livelihoods. We also see a lot of new forum accounts posting obvious AI summaries of threads (and some fairly inaccurate attempts at “answering” questions from existing posts), so our users already feel like the human element of the community is being drowned out by AI tools, rather than being supported or augmented by them.