I see a lot of comments focusing on AI-generated content. Speaking for our enterprise community, I’d like to see continued investment in the administrative side of Discourse AI. That is, tools focused on helping us show value in our community to our leadership teams. Because of our (relatively) clean categorization and tagging, we used Discourse AI quite successfully in our quarterly business reviews to show things like l, “here’s the sentiment of this subset of users, in these categories, discussing this product, over time.”
Graphing that and showing our organization a more quantifiable visual of the value of community by seeing a trialing indicator like this netted incredible response and continued investment. More of this would be great, and would get us to dive deeper.
On the subject of the AI bot, we’d really like to see more customization in the ability to middleman the AI bot experience. We have strict requirements on how we can approach sending user data into AI services, and as such we’ve built our own AWS lambda service between Discourse and AWS Bedrock. The ability to specify the endpoint that the bot works with, along with documentation on the object model, would allow us to fully realize the existing AI bot in our community. For now, we’ve built our own bot experience using PMs and webhooks to simulate a box experience for now.
Anything you can do to bring AI more to the administration and moderation of Discourse would be the best investment, from our perspective. We need to build and support this community in a scalable way for the business, and I believe there are many opportunities around Discourse using AI to enable that.