What is the best way to add an external chat bot in our community?

[Arkshine]

@efuetatem1

Here is a script the developer sent, but when I add it under the header in customization, it doesn’t work. Either there’s a problem with the script or I’m not doing it correctly.

I added the Brevo Customer Service bot to our Discourse instance simply by adding the tracking code on Google Tag Manager, which is then attached to our Discourse instance.

I can see your script on your forum. However, it’s likely being inserted after the page is loaded, and that’s why the chatbot doesn’t load.

This should work if you put the scripts/styles in <head>^[1] of a theme component attached to your theme.

As Robert stated, you might need to adjust the CSP setting to allow the links.

---

1. 
   ↩︎