When notifications go missing

Product Support

AI-generated summary

The discussion “When notifications go missing” revolves around a mystery involving a missing notification on a private Discourse board. Seth_Godin shares the case of a team member, @francoise, who was supposedly tagged in a post but did not receive a notification. Despite confirming the tag was formatted correctly, the notification is nowhere to be found in her notification history.

Jomaxro investigates the issue and discovers that the user created a hyperlink to @francoise’s profile page instead of tagging her, which explains the missing notification. Jomaxro shares that the mention appears as blue text without a background, unlike the typical grey text with a light grey background for proper mentions. The mystery is solved, and Seth_Godin expresses gratitude to jomaxro for resolving the issue.

1

Hi all. Trying to help one of my team track down a mystery. We have a closed to the public Discourse board, and she was tagged in a post by one of our users.

The post is here:

https://tms5.themarketingseminar.com/t/meet-the-new-change-maker/33832

She was tagged, and confirmed that the tag was formatted properly, because when she clicks on her name @francoise it goes to her.

She then double-checked all her notifications from that period of time, as seen here:

9f34956544554c2c1ab713032f9edc30e113050f_1_463x500.png463×500 71.1 KB

And it’s not there.

What other forms of information can i share here that will make it so you can weigh in on this?

thanks!

2

Hey @Seth_Godin, that’s a neat mystery. I’m going to take a look, let you know if we need any further details.

3

OK, not a very exciting mystery :disappointed:. Looks like the user didn’t tag @francoise and others, she created a hyperlink to the user’s profile page. Notice that the mention is blue text with no background, not the usual grey text with a light grey background. Interestingly she did mention users correctly in the second post.

Does this solve the mystery for you?

4

wow

amazing

thanks @jomaxro