Aizada_M
(Aizada M)
October 25, 2022, 11:12am
1
Hello. While loading a new component on the site, the site down.
I’m not an expert and I don’t understand why.
Maybe it’s because of the conflict of components. The site has not been updated for more than 5 months and showed such a notification .
Maybe because of this?
Aizada_M
(Aizada M)
October 25, 2022, 11:16am
3
An error occurred while loading this component
merefield
(Robert)
October 25, 2022, 11:17am
4
Many Components only support the latest commit (or thereabouts).
5 months is a long time not to have updated your site. Updating every one-two months is probably a better regime, especially if on tests-passed
If you have installed a new Component, it may not be compatible (there may be associated errors in the javascript console of the browser?).
Upgrade your site as per your screenshot as a first step to resolution:
If that doesn’t work, disable components temporarily and remove this one:
This guide explains how to use Discourse’s Safe Mode to troubleshoot issues with themes and plugins.
Required user level: All users
Discourse offers a “JavaScript Safe Mode ” that allows any user to isolate the root cause of JavaScript issues caused by plugins, themes, or theme components. This feature is particularly useful for troubleshooting problems on your Discourse site.
Accessing Safe Mode
To access Safe Mode , follow these steps:
Open a new browse…
Aizada_M
(Aizada M)
October 25, 2022, 11:24am
6
are you talking about these instructions?
merefield
(Robert)
October 25, 2022, 11:26am
7
Yes, they appeared for a reason, I suggest not ignoring them
Aizada_M
(Aizada M)
October 25, 2022, 11:34am
9
I tried like this . Then I pressed the red button
Nothing changed
I think you should update your site from your server as the info suggests. How did you install it in the first place?
Aizada_M
(Aizada M)
October 25, 2022, 2:55pm
11
merefield
(Robert)
October 25, 2022, 3:00pm
12
Perhaps you should mark my response as the Solution? (Confirming someone’s solution as the Solution is not a Solution )
Aizada_M
(Aizada M)
October 29, 2022, 5:02pm
13
Hello. I followed these steps. But I still can’t update the site and this notification remains the same
merefield
(Robert)
October 29, 2022, 6:35pm
14
How far did you get? What was the output from each step? Did you get an error message?
Aizada_M
(Aizada M)
October 30, 2022, 9:38am
15
I hired a specialist, he said that everything is updated automatically on the server side and nothing needs to be updated. But I still see the error.
merefield
(Robert)
October 30, 2022, 11:22am
16
I think you need to hire a different specialist or ask them to come here to explain what they tried.
merefield
(Robert)
October 30, 2022, 12:15pm
18
Or you could hire someone here @ Marketplace who is likely to have more relevant experience
Aizada_M
(Aizada M)
October 30, 2022, 12:17pm
19
Thanks, I’ll definitely check it out