همسات مقابل ملاحظات الموظفين

[testingsoftware]

مرحباً،

أردت معرفة كيفية تواصلنا بين المدراء والمشرفين، ووجدت ميزة الهمسات (Whispers) وملاحظات الطاقم (Staff Notes).

هل يمكن لأي شخص توضيح بعض النقاط لي؟

• هل تعتبر الهمسات جزءاً من الإعدادات، بينما ملاحظات الطاقم هي إضافة (Plugin)؟

• هل تُستخدم الهمسات لإضافة ملاحظات إلى المنشورات، بينما تُستخدم ملاحظات الطاقم لإضافة ملاحظة إلى ملف المستخدم؟ على سبيل المثال: إذا لم أوافق على مستخدم، هل يمكنني ترك ملاحظة طاقم في ملف المستخدم ليراها الآخرون ولماذا لم يُوافق على هذا المستخدم؟ وإذا لاحظت شيئاً مشبوهاً في منشور، هل يمكنني إضافة همسة مثل: “هل نعتبر اللغة المستخدمة في هذا المنشور مقبولة؟”.

• كيف يمكننا العثور على جميع الهمسات التي تم تركها؟ إذا بدأت دوماً، أريد أن أرى ما الذي “همس” به المشرف السابق.

• هل يرى كلا الميزتين فقط المدراء والمشرفون؟

شكراً.

[david (David Taylor)]

@testingsoftware

• Whispers is part of the Settings and Staff Notes is a plugin?

Correct

@testingsoftware

Whispers is for adding notes to posts while Staff Notes is for for adding a note to a user profile? ie. if I don’t approve a user, I can leave a Staff Note in the user’s profile for others to see why this user has not been approved? and if I see something dodgy in a posts I can add a whisper such as “do we take language used in this post as acceptable?”.

Correct

@testingsoftware

• How can we find all the whispers left? If I start a shift I want to see what the previous moderator has “whispered”.

There is no page that shows all whispers. Typically whispers would only apply to a specific topic, so they are only visible within the topic. If you want to record something about a user which other staff need to see across the forum, staff notes would be better.

@testingsoftware

• Are both seen ONLY by Admin and Moderators?

Correct

[j.jaffeux (Joffrey Jaffeux)]

@david

There is no page that shows all whispers.

Using the report API it would be very easy to make a plugin doing it.

Something like whispers_report.rb · GitHub will do it, probably would need refinements, made it very quickly.

[testingsoftware]

Thanks guys!

@j.jaffeux, I’ll see if our IT guys can install that little plugin, I cannot do it myself

If there is no way of showing what posts have Whispers, I don’t see the point of having Whispers at all. In a very active forum, whispers would be lost very quickly and how would one remember where they are?

[j.jaffeux (Joffrey Jaffeux)]

It’s just like any other post, you read the topic and see it. It’s not meant to be a special kind of info you should be able to retrieve on demand. In most of the use case I have seen it has only a contextual value.

[testingsoftware]

I think it could be very useful for those sites with more than one moderator as they could leave notes (sort of Post It notes) to each other about specific posts and once the post has been revised, they could be deleted. It would allow moderator discussion without having to flag posts which we keep for extreme cases.

At the moment we keep an external document with links to the post to comment on. Sometimes a post needs action, take note of suggestions, get a second opinion from other moderators, highlight praise or complaints to other moderators… Maybe it would only be useful to us!