One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile and merged all profile details into the new account, and now the new account seems to have again same blank white screen issue. Any idea why this is happening?

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k3 -r

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

Any idea how to solve this? This might happen to other user accounts as well.

My next step would be lookin at the server logs, they might provide a clue.

It’s likely a browser extension that’s blocking something from loading.

Tried Chrome guest mode, incognito mode, firefox, safari, opera… The result is same for that user account — blank white screen after logged in.

That rules out any browser based issues and you should look at the server logs (/var/discourse/shared/standalone/log) so see what’s breaking when this user logs in.

@bartv Private Message you. It is sure that no plugin, custom css is breaking that specific user profile, because rest of em are working just fine! I think there is some database issue, because this is second time this same user faced the same issue, blank white screen, we have already migrated his account in the past to the new one, but due to the user huge activity it would be harsh everytime to give him new profile and the likes reads to flush away.

White blank screen after user logging into his account

Product Support

TheBaby5 (Bug Reporter) December 9, 2020, 7:25pm 21

Thank you for you reply, below are the logs.

Errors

Topic		Replies	Views
Blank White page throughout the forum Product Support	6	729	January 24, 2022
Blank Screen for Topic on Mobile Web: TypeError in Admin Console Product Support	9	896	April 25, 2020
User preferences/dashboard is blank for one user only Product Support	5	1099	February 7, 2018
Entire site is a blank page after upgrade Product Support	2	664	September 28, 2023
Login and Logout Errors from Cache Settings Conflict with Cloudflare Product Support cloudflare	31	1065	January 7, 2025

White blank screen after user logging into his account

Errors

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